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Concierge AI
Intelligent guest services. Powered by voice and chat.
Concierge AI uses voice AI and automated messaging to manage guest communication — from booking enquiries and check-in coordination to room service requests and departure feedback. Always on, always consistent.
The Challenge
Your guests expect instant responses. Your team can't be everywhere.
“The gap between what guests expect and what teams can deliver is growing. AI closes it.”
warningMissed calls and slow message replies lose bookings and frustrate guests.
warningStaff are pulled between in-person service and digital communication.
warningNight shifts and weekends leave enquiry queues unattended.
warningInconsistent tone and quality across team members and channels.
warningNo structured data from guest interactions — just scattered chat threads.
Capabilities
Voice AI + automated chat. One platform.
call
Voice AI
Inbound and outbound call handling — takes bookings, answers FAQs, routes requests, and escalates to staff when needed. Natural, conversational, 24/7.
chat
Automated chat
Instant message responses across WhatsApp, SMS, and booking platform messaging. Handles enquiries, provides property info, and confirms reservations.
event_available
Booking management
Takes direct bookings via voice and message — checks availability, confirms dates, sends confirmations, and syncs with your PMS.
room_service
Room service & requests
Guests can order room service, request amenities, or report issues via voice or chat. Requests are routed to the right team instantly.
route
Guest journey automation
Pre-arrival instructions, check-in coordination, in-stay support, and departure follow-up — all automated with a human touch.
monitoring
Insights & analytics
Track response times, enquiry volumes, conversion rates, and guest sentiment. Structured data from every interaction.
Guest Journey
End-to-end service automation.
01
Enquiry & Booking
Voice AI answers calls and chat handles messages — providing availability, rates, and property details. Bookings confirmed instantly.
02
Pre-arrival
Automated check-in instructions, access codes, directions, and personalised welcome messages sent via guest's preferred channel.
03
In-stay Support
24/7 room service ordering, maintenance requests, local recommendations, and concierge services — all via voice or message.
confirmation_number
Service Routing
Guest requests are automatically categorised and routed to housekeeping, maintenance, or management — with tracking and SLA timers. No request falls through the cracks.
05
Departure & Feedback
Automated checkout procedures, review prompts, and sentiment analysis to capture guest experience data.
Voice AI
A concierge that never sleeps.
Concierge AI handles inbound calls with natural voice AI — answering availability queries, taking booking details, and routing complex requests to your team. It speaks your brand, follows your scripts, and operates 24/7 without breaks, holidays, or inconsistency.
24/7
Availability
<3s
Response Time
80%+
Auto-resolved
Concierge AI — Live
Hi, I'd like to book a room for 2 nights from Friday. Do you have availability?
Guest • 10:42 PMGood evening! Yes, we have a Deluxe Studio available from Friday 18th for 2 nights at £185/night. Shall I confirm the booking for you?
Concierge AI • 10:42 PMYes please. Can I also request early check-in?
Guest • 10:43 PMBooking confirmed ✓ I've noted your early check-in request — the team will confirm availability by Thursday. Your confirmation email is on its way.
Concierge AI • 10:43 PMgraphic_eq
Voice AI Ready
Implementation
Three steps to 24/7 guest communication.
01
Connect your channels
Link your phone lines, WhatsApp, SMS, and booking platform messaging to Concierge AI. Configure your brand voice, scripts, and escalation rules.
02
AI handles communication
Concierge AI answers calls, responds to messages, takes bookings, and manages guest requests — all following your operational standards.
03
Team stays in control
Complex requests escalate to staff. All interactions are logged with full context. Analytics dashboard shows volumes, response times, and guest sentiment.
Built For
Designed for teams who never want to miss a guest.
Short-let Operators
Multi-property hosts who can't be on-call 24/7 for guest enquiries.
Boutique Hotels
Properties where personalised service matters but staffing is lean.
Serviced Apartments
Extended-stay environments with ongoing guest communication needs.
Property Managers
Teams managing guest communication across distributed portfolios.
Your guests are calling.
Is anyone answering?
Talk to us about how Concierge AI can handle your guest communication — by voice, by message, around the clock.